SHA Portal Service
Change Your
Phone Number
Update your registered SHA/NHIF phone number securely online. Handled by SHA agents.
Ksh 200· Processed in 24hrs
SHA Agent Handles Submission
SMS & Email Confirmation Sent
24-Hour Request Tracking Available
Documents Deleted After 48hrs
Identity Protected
All documents are AES-256 encrypted and deleted after 48 hours. KDPA 2019 compliant.
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ReviewFrequently Asked Questions
What happens to my old phone number after the change?
Once the phone number change is processed, your old number is immediately delinked from your SHA account. All future OTPs, notifications, and communication from SHA will be sent to your new number. Your SHA membership number and all benefits remain unchanged.
Can I change my SHA phone number if I lost my SIM card?
Yes. A lost SIM card is one of the most common reasons for a phone number change. Simply submit your National ID through our platform and our agents will process the change within 24 hours.
How will I know my phone number change was successful?
You will receive a confirmation SMS on your new phone number and an email notification once the change is processed. You can also track the status of your request in real time using the tracking ID provided at submission.
What if my National ID name differs from my SHA registration?
Your National ID name must match your SHA registration records. If there is a discrepancy, you may need to update your SHA records first. Contact our support team via WhatsApp for guidance on resolving name mismatches before submitting a phone change request.
Can I change my phone number back to the original one later?
Yes, you can submit another phone number change request at any time. Each change requires the standard Ksh 200 service fee, and the same 24-hour processing time applies.